Limited Hardware Warranty Back to Base
Introduction
Subject to these conditions, MobieWave offers this Warranty on a Product to which its Back to Base service applies.
A Stockist who has sold a Product to you has acted as principal and has no authority to give any additional warranty or guarantee in relation to the Product on behalf of MobieWave.
MobieWave will not be liable for any consequential loss, indirect or special damage arising from your use of the Product. In particular (but without limitation) MobieWave excludes any liability for actual or expected revenue loss or corruption or loss of data.
Warranty
MobieWave warrants that your Product will be free from defects in materials or workmanship for one (1) year (and in the case of a Factory Second for six (6) months) from your Purchase Date.
At its discretion, MobieWave will repair or replace your Product, if it does not comply with this Warranty.
To make a Warranty claim, you must:
- First call MobieWave's Contact Centre on 076-261-988;
- Return the Product (if warranty service is required) in its original packaging (or suitable alternative) to a Service Agent, as discussed with the Contact Centre; and
- Provide a copy of your purchase receipt, to show that this Warranty applies to your Product at the date of your claim.
You are responsible for the delivery of your Product to and its collection from the Service Agent.
Warranty Application
This Warranty applies only:
- To a Product that is supplied to You by MobieWave or by a Stockist;
- If you use the Product for your own private or business purposes; and
- You have not bought the Product for resale.
Warranty Exclusions
This Warranty will not apply if during the warranty period:
- A Product's serial number or any rating label is removed or changed in any way;
- A Product is repaired other than by a Service Agent;
- You use a Product contrary to any technical or operating environment guidelines recommended in its user guide or manual;
- A part in your Product reaches the end of its service life;
- A Product is used in excess of its rated durability or duty cycles;
- A Product's malfunction or failure results from:
- deliberate or accidental damage;
- neglect or modification;
- incorrect voltage or a power surge; or
- our use of any non-genuine Consumables, software, parts, accessories or interfacing.

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